Terms & Conditions

These terms apply when you book a taxi, tempo traveller or tour with SM Tours & Travels (“we”, “us”) or use smtoursandtravel.com. By making a booking or using our website, you agree to them. Please also read our Privacy Policy.

1. Bookings

• You can book by phone, on WhatsApp or through our website. Website forms send your request to us on WhatsApp, and a booking is confirmed only once we confirm it to you.
• You can book up to 30 days in advance. At short notice, we can usually arrange a local cab within 30 to 60 minutes, and we recommend booking outstation trips at least 2 to 3 hours ahead. All bookings depend on vehicle availability.
• Please give us accurate details, including your pickup address, date, time, number of passengers and, for airport trips, your flight details.
• Vehicles shown on our website are examples. If needed, we may send a similar vehicle of the same category.

2. Fares and what they include

• Fares are per vehicle, not per person. Rates and package prices on our website are starting prices. Your final fare depends on the vehicle, your exact pickup and drop points, the trip type, the distance and your travel dates, and we confirm it in your quote.
• Unless your quote says otherwise, the fare covers the vehicle, fuel and driver allowance. On multi-day trips, the driver's food and accommodation are additional.
• Tolls, parking, permits and hill station entry fees are additional and charged at actual cost. GST is added where applicable.
• Distances and travel times on our website are estimates. Round trips priced per kilometre are billed on the distance actually covered.
• For one-way trips, please call us or send a WhatsApp enquiry for a quote.
• Time or distance beyond a local package or your agreed itinerary is charged extra, at the rate we confirm with you.
• For tour packages, the inclusions and exclusions listed on the tour page apply.
• Corporate rates and monthly contracts are different from our standard rates and are agreed separately with each company.

3. Payment

• We accept UPI and cash only.
• Taxi trips: you can pay before departure or after reaching your destination.
• Tour packages: an advance of 20% blocks your booking, and the balance is payable after the tour is completed.
• We provide a GST invoice on request for business travel and corporate bookings.

4. Cancellations and changes

• Tour packages: cancellation is free up to 48 hours before the tour. If you cancel later than that, or do not turn up, we may keep some or all of any advance paid to cover costs already incurred.
• Taxi trips: please tell us as early as you can if your plans change. We will try to accommodate changes, subject to availability, and the fare may change as a result.
• If we have to cancel, we will try to arrange another vehicle. If we cannot, we will refund any advance you paid for that trip.

5. Airport transfers

We track flights and adjust pickup times for delays at no extra charge, so please share your correct flight number. For airport drops, please allow plenty of time for the drive and for check-in. We are not responsible for missed flights caused by traffic, weather or road closures.

6. During your trip

• The number of passengers must not exceed the vehicle's seating capacity.
• Smoking, alcohol and illegal items are not allowed in our vehicles. Our driver may refuse or stop a trip if there is a safety or legal concern.
• You are responsible for any damage to the vehicle caused by you or your group, beyond normal wear and tear.
• Our drivers will accommodate reasonable stopover requests where it is safe to do so. Extra distance may be charged.
• Some forest and hill roads have night-time restrictions or closures, which can affect your route and timing.

7. Luggage and belongings

Please look after your luggage and belongings. If you leave something in a vehicle, contact us and we will do our best to help. We are not responsible for lost or damaged items unless this was caused by our negligence.

8. Hotels, darshan and other third parties

We can help with accommodation and darshan arrangements on request. These services are provided by others and depend on their own terms and availability, so we cannot guarantee them.

9. Delays and our responsibility

We work hard to be on time, but we are not responsible for delays or losses caused by events outside our reasonable control, such as traffic, weather, road closures, strikes or accidents. Nothing in these terms limits any rights you have under Indian law, including the Consumer Protection Act, 2019.

10. Using our website

We try to keep our website accurate, but prices and details can change. If our website and your confirmed quote differ, your quote applies. The content on this website belongs to us and may not be copied without our permission.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. Your booking is covered by the terms in place when we confirmed it.

12. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Mysuru, Karnataka.

13. Contact us

For questions or complaints about these terms or your booking, please contact us: